Frequently Asked Questions
Your Questions, Answered
We believe great food deserves honest answers. Whether you're a first-time customer or a devoted pickle enthusiast, you'll find everything you need to know below. Can't find what you're looking for? Get in touch — we're always happy to hear from you.
Shelf Life & Storage
How long do your pickles last?
Our pickles are made with traditional methods and natural brine, so they have a generous shelf life. Unopened jars will keep for 24 months from the date of production — you'll find the best-before date printed on the base of every jar.
Do I need to refrigerate them?
Unopened jars can be stored in a cool, dark cupboard — no refrigeration needed although pickles are always crunchier when they're cold. Once opened, we recommend keeping your pickles in the fridge and enjoying them within 6–8 weeks for peak flavour and crunch.
Any tips for keeping them at their best once opened?
Always use a clean, dry utensil when serving — this keeps the brine free from contamination. Don't dip your fingers in there! Make sure the lid is sealed tightly after each use, and ensure your pickles remain submerged in the brine. That's the secret to maintaining that satisfying crunch right to the last onion.
Ingredients, Allergens & Dietary Info
What's in your pickles?
We use honest, quality ingredients wherever possible. Full ingredient listings are printed on every label and displayed on each product page.
Are your pickles vegan and vegetarian?
Yes — all of our current range is both vegan and vegetarian. We never use animal-derived ingredients. If you have any specific concerns, the ingredient list on each product page is your most reliable source of truth.
Do your products contain any allergens?
Some pickles contain gluten (from soy sauce). They are produced in a facility that also handles mustard. Full allergen information is listed on the label and on each individual product page. If you have a serious allergy, please read the label carefully before consuming.
Are your pickles gluten-free?
The majority of our pickles are gluten-free as we use cider vinegar and not malt vinegar. The only products that contain gluten are our Korean Garlic and Reaper Jam, as they contain soy sauce which also contains gluten. If you require a gluten-free option, please contact us and we'll do our best to advise.
UK Delivery
How long will my order take to arrive?
We despatch orders Monday to Friday. Standard UK delivery typically takes 2–4 working days from despatch. You'll receive a confirmation email with tracking details once your order is on its way.
How much does delivery cost?
We offer free standard UK delivery on all orders over £30. For orders below £30, a standard delivery charge applies. Full details — including all available delivery options and rates — can be found on our Shipping Rates page.
Do you deliver outside the UK?
We currently focus on UK delivery to ensure our pickles arrive in perfect condition. We're exploring international options as we grow — follow us on social media to be the first to hear any news on that front.
Gifting
Do you offer gift options?
Absolutely — a jar of Crooked Pickle Co. makes a rather fine gift. We offer curated gift bundles in our shop. If you'd like a personal message included with your order, simply add a note at checkout and we'll take care of the rest.
Can I send an order directly to a recipient?
Yes. Simply enter the recipient's address as your delivery address at checkout. We'd recommend adding a gift note so they know who to thank.
Subscribe & Save
What is Subscribe & Save?
Subscribe & Save lets you receive your favourite Crooked Pickle Co. products on a regular schedule — monthly, bi-monthly, or quarterly — at a discounted rate. It's the easiest way to ensure you never run out of the good stuff.
How do I manage or cancel my subscription?
You're in full control. Log in to your account to pause, change the frequency of, or cancel your subscription at any time — no fuss, no awkward phone calls. Changes made before your next scheduled renewal will take effect immediately.
Can I switch products within my subscription?
Yes. You can swap to a different product or adjust quantities through your account at any time. We want your subscription to work for you.
About Crooked Pickle Co.
Where do your onions come from?
We're proud of our Derbyshire roots. Our onions are grown by trusted local growers, and the care that goes into sourcing them is as important to us as the brine they're pickled in. Read the full story on our Provenance page.
Are you committed to sustainable practices?
Very much so. From our packaging choices to our sourcing decisions, we're always looking for ways to tread a little more lightly. Find out more on our Green Commitments page.